Forex Card FAQ’s

You may write to [email protected] or contact the 24x7 bank support number at +91-80-45651100 from the registered phone number.

The cover is applicable for primary cards only. Add-on Cards are not covered.

Card Liability:

1. Pre and post-reporting clause applies to Section I (Card Liability Cover) and the extensions apply to Section I.

2. Losses arising as the result of breakdown, malfunctioning, hacking, cyber attack, or other similar systemic issues on or of the systems and processes of the bank shall not be covered under the policy.

3. Territory of Insurance: The coverage under the policy is applicable on International Travel only. Card Liability cover would be applicable only when there is any loss outside the territorial limits of India.

4. Terrorism is excluded under the policy.

5. Further, the policy shall cover losses due to skimming/phishing / counterfeit / internet banking fraud extensions subject to a maximum period of 30 days from the date of the first fraud.

6. Fraudulent transactions done by a person known to the cardholder are specifically excluded. A person known to the cardholder here means the claimant’s Spouse; children; children-in-law; siblings; siblings-in-law; parents; parents-in-law; grandparents; grandchildren; legal guardian, ward; step or adopted children; step-parents; aunts, uncles; nieces, and nephews, maids, servants, other person who have access to card and pin.

EXTENSIONS FOR COVER UNDER SECTION I: CARD LIABILITY COVER

Coverage of Loss on the card due to Internet-based transactions

It is hereby agreed and declared that notwithstanding anything stated to the contrary, in the printed exclusions of this Policy, this Insurance is extended to cover any loss or damage arising out of Internet-based transactions, using the authorized CVV (Card Verification Value Code) issued to the Cardholder by the Bank named in the Schedule.

Special exclusions apply to this extension. The Company will not make any payment for any claim directly or indirectly arising from, occasioned by, or due to:

1. Loss incurred by the cardholder because of misuse of the card at any site not having authorized Verisign Security status or any other equivalent security status at any point in time for the entire period of the insurance. This exclusion does not apply to international transactions.

2. Any transactions not confirmed by the host website.

3. Any errors made by the host Website.

Coverage of Loss on the cards due to Unauthorized usage / Skimming / Counterfeit /Duplication/Phishing / Compromised Cards

It is hereby agreed and declared that notwithstanding anything stated to the contrary, in the printed exclusions of this Policy, this Insurance is extended to cover the following:

1. Fraudulent use of a Bank Card(s) where property, labor, or services are sold and delivered by a merchant to an individual purporting to be the cardholder using telephone, fax machines, postal services, or a computer-based system or network.

2. Losses arising out of duplicate or counterfeit cards as issued by the Bank named in the Schedule created without the Card holder's knowledge.

3. Any fraudulent loss or damage arising due to Information obtained by Unauthorized Access to sensitive information such as usernames, passwords, and any card details by masquerading as a trustworthy entity in electronic communication that is not owned, operated, or contracted by the Insured or the Insured's Bank Card processor.

1. Basic details of the customer & the type of loss must be sent to [email protected] within 7 working days from the date of loss.

2. All claim documents must be received to BookMyForex at the below address within 12 days from the date of blocking the card: P-701 to P-705, 7th Floor, Tower C, JMD Megapolis, Sohna Road, Sector-48, Gurugram, Haryana 122018

You need to follow the below process to claim your loss: Contact customer support at +91 80-45651100 and block the card Post blocking your card send the below details to us at [email protected]:

Along with the above details, we need the following documents with you according to the case:

Lost Card Liability:

1. Duly filled and signed Claim Form by Bank

2. Police Acknowledgment of any kind / First Information Report (Online FIR not valid)

3. Dispute letter

4. Bank Statement from 3 months before the Date of Disputed Transaction, up to the last transaction date

5. All disputed transaction timing

6. Passport copy all pages (including Immigration stamped pages)

Counterfeit / Skimming / Phishing / Online transactions / ATM Losses:

1. Duly filled and signed Claim Form by Bank

2. Police Acknowledgment of any kind / First Information Report (Online FIR not valid)

3. Dispute letter

4. Card Statement from 3 months before the Date of the Disputed Transaction, up to the last transaction date

5. Passport copy all pages (including Immigration stamped pages)

Note: If any additional documents are required for further processing, HDFC ERGO's Claims Department or BookMyForex may/shall accordingly request the additional documents from the Claimant by call or email.

Your BookMyForex Yes Bank Forex card is insured for up to Rs. 1,50,000. Details are as below:

Yes, your BookMyForex Yes Bank forex card is insured against Lost card liability, counterfeit, skimming, phishing, and internet banking fraud.

The Usage of the Forex Card needs to be in accordance with the Exchange Control Regulation of the Reserve Bank of India and the applicable laws in force from time to time, in particular and without information, including the Foreign Exchange Management Act, 1999

If you have got the add-on or supplementary card from BookMyForex, please send an add-on card activation request to us at [email protected] along with the primary card number and the add-on card number. Please note that your primary card will be permanently blocked and will be of no further use once your add-on card is activated.

Please make sure you carry both cards with you on your trip abroad.

Yes, you can get a backup or add-on card for a charge of ₹200. Please ask our sales executive for an additional card while placing/confirming the order.

You can make the payment for the add-on card online. You are strictly advised to not pay cash for the add-on/supplementary/backup card to any of our agents/executives.

When the Cardholder performs a payment transaction, the debit would take place on the priority as per the different scenarios provided below: 

Scenario 1 - if the customer possesses a local currency wallet with an adequate balance, the transaction will be carried out using the funds available in the local currency wallet. 

Scenario 2 – if the local currency is one of the multiple currencies offered on the card but the customer does not have enough funds in the local currency wallet, an alternative solution is provided. In case the customer has sufficient balance in their default currency wallet, which is in USD, the transaction will be processed using the funds from the default currency wallet. The value from the default currency will be converted to local currency using a cross-currency conversion rate decided by BookMyForex. 

Scenario 3 – If the local currency is part of the offered multiple currencies on the Card but the customer does not have sufficient balance in the local currency wallet as well as default currency wallet (USD) and the customer has sufficient balance (equivalent to local currency) on any other currency wallet then the transaction will be processed using the balances from the respective currency wallet. The Card will look for balances across all the currency wallets in the following order of priority as decided by the bank 1. USD 2. GBP 3. EUR 4. CAD 5. AUD 6. SGD 7. AED 8. SAR 9. THB, 10. JPY. The value of the respective currency will be converted to local currency using a cross-currency conversion rate decided by BookMyForex. 

Scenario 4 - If the customer transacts in a currency that is not offered on the Card, the transaction will be processed by debiting the default currency (USD) wallet. Cross-currency conversion would take place as per existing Visa / MasterCard rates as applicable. In case the default currency wallet does not have sufficient balance then funds would be pulled from the wallet with sufficient funds and converted to the default currency using the Bank’s currency conversion rate. Partial transactions in different currency wallets are not allowed. If the customer does not have sufficient balance to process the transactions individually in any of the currency wallets, the transaction is declined even if the collective balances on the Card across all currencies are sufficient to process the transaction.

If the currency wallet corresponding to the transaction currency does not have enough balance, the payment will be processed by debiting the currency wallet with sufficient balance.

The Card follows a specific order of authorization by default, starting with USD, followed by EUR, AED, AUD, GBP, CAD, SAR, SGD, THB, CHF, JPY, ZAR, NZD, and HKD. It's important to note that if none of the currency wallets have sufficient balance, the transaction will be declined, even if the collective balance across the wallets is enough to cover it. Please note that cross-currency conversion charges will be applicable in cases where the transaction is processed by utilizing funds from a different currency wallet.

Pre-authorizations have been disabled on your card since they often lead to your funds remaining blocked for several days after the reversal of the authorization. This can cause unnecessary inconvenience to you as you try to access the balance on your card. For this reason, we have disallowed pre-authorizations. These transactions will be auto-declined. We recommend you use your international credit card for such transactions.

Whenever the Forex Cardholder opts for the DCC/MCC option on DCC/MCC enabled POS/ATM terminals, his/her transaction passes through cross-currency transactions twice which attracts double currency conversion fees. Hence it is not advisable to opt for DCC/MCC while using the card for making payments or withdrawing cash from overseas ATMs.

In certain countries, the acquiring banks may choose to activate the feature of "Dynamic Currency Conversion" on their ATMs and POS Machine network. As per this facility, the ATM/POS machine identifies the Multi-Currency Forex Card as a Card issued from a foreign country and prompts the customer to transact in their "home currency”. Please note that as the Forex Card is purchased and loaded with the purpose of using the Card in the respective foreign currency, the customer must avoid selecting any option that prompts a change in usage currency to avoid any adverse exchange rate. The "dynamic currency conversion" feature may appear with differing terminology depending on the overseas bank. BookMyForex is not responsible for any "dynamic currency conversion" related charges and will not be able to refund any such charges in case they are levied on account of wrong usage of the card

Yes, your Forex Card can’t be used for temporary charge blocks/ deposits/ holds or pre-authorization transactions - e.g. paying deposits at hotels, hiring cars, etc. All such payments will be auto-declined. Reversal of these transactions can take several days or weeks and effectively block the usable balance on your card. These transactions are hence disabled in order for you to be able to seamlessly use the entire balance on your card without any hassle.

Your card will auto-decline dynamic currency (DCC) transactions. DCC is enabled by some POS and ATMs abroad. In DCC transactions you are presented with a choice to pay in your "Home currency" or in the local currency. Since your Forex Card is already loaded in a foreign currency, DCC can lead to a double conversion charge if you select the "Home currency" option. For this reason, DCC transactions have been disabled on your Forex Card as well.

You can refer to the “Schedule of charges” (https://www.bookmyforex.com/ybl-schedule-of-charges) for currency conversion GST applicable in detail. Any changes in the charges and fees of the Multi-Currency Forex Card will be governed as per BookMyForex’s Terms and Conditions.

Daily withdrawal limits or Online purchase limits on Forex cards are subject to the terms and conditions of the Bank issuing the Card. In the case of ATM withdrawals, there is a daily limit of USD 1000 eqv and in the case of POS / ECOM / Cash Advance / Cash@POS, it is USD 7,500 eqv. These limits may change from time to time with or without any notice. For any further clarifications, you can contact the card issuing bank or BookMyForex.

Suppose your Card has expired or is hotlisted (due to a certain reason) before all funds have been utilized. In that case, you can place a Forex Card unload order from www.bookmyforex.com to get a refund of the un-utilized balance, or you can contact us to apply for a replacement card to continue to access the remaining funds for payment through the card in the future.

You can encash the unused balance on your card once you return to India. However, the last transaction done on the card should be more than 10 days before the date of encashment.

Please note that it takes up to 5 working days to encash the balance on your card after the request is received.

Note: It may take more than 5 working days if there is any discrepancy in the claimed balance on the Forex card or if account details shared by the cardholder are found to be incorrect. You need to complete and submit the unload form, submit a copy of your passport & submit PAN and cardholder account details at the time of placing your card unload order. All of this can be done online via the "Forex card" section found on www.bookmyforex.com.

Yes, this Card cannot be used in India, Nepal & Bhutan for making payments in Foreign Currencies. In case your card has an INR wallet, you may use the balance in your INR wallet within India as well.

You can reload your Forex card with additional funds remotely by creating a reload order online. Follow the steps below to complete your order:

1. Browse to www.bookmyforex.com.

2. Click on the "Forex card" section and select "Reload Forex Card".

3. Start an order and follow all instructions shown during the order. 

Make sure you have submitted all your necessary documents and made the full payment to complete your reload order booking. Your card will be loaded within 24 working hours after all compliance checks are completed. However, if you have the BookMyForex branded card, we will reload your card within 6 working hours after the submission of documents and receipt of payment.

You can call our customer care at +91-80-45651100 or email us at [email protected] to provide us with details of the disputed transaction.

You can contact Bookmyforex.com and raise a request to deliver the replacement card to your Indian residence address. A charge of ₹200 would apply for issuing a replacement card. It's also possible to raise a replacement request from abroad. In this case, the replacement fee is INR 3000.

You can find the Emergency customer support number on the back side of your Forex card. You can also find the numbers in the Forex card manual that you have received with your card as well as on the website of the card issuing bank.

If your card is lost or stolen, you should immediately contact our customer support helpline, at +91-80-45651100. You can also send an email to us to report a card as lost or stolen at [email protected].

Our Customer service executives will immediately block your card and prevent it from being used further. You can also request the support team to arrange a replacement card if required. It is important to note that a lost card report will be taken only after verification of your mother's maiden name, date of birth, passport no, etc. There will be a cost of issuing of replacement card which is Rs. 200+GST if in India and Rs. 3000+GST if abroad.

The PIN gets blocked for use at ATMs/POS, post 3 times attempts of wrong ATM PIN/Web Password in a day. This is for your own security and to prevent any fraudulent usage of the Card. If you have forgotten your PIN, you may reset your ATM PIN from the Forex Card management portal (https://cards.bookmyforex.com).

You may have to enter your ATM PIN if the POS machine prompts for the same while using the card at any merchant establishment.

No, ATM PIN regeneration is free of cost for you.

The ATM PIN is a part of your card welcome kit. You can also reset your ATM PIN after logging on to the Forex Card management portal (https://cards.bookmyforex.com).

US Banks are given the right to add a surcharge to other bank customers accessing their ATMs. There are also certain ATMs in other countries that may levy a charge for transactions made by non-bank customers. These fees are normally displayed during the transaction. Check for this, so that you can decide to either proceed with or end the transaction.

All ATMs overseas displaying the Visa symbol will accept your Multi-Currency Forex Card.

Browse to (https://cards.bookmyforex.com). Enter your passport number in the “Customer ID” field and click “Login”. Click on the “Set/ Reset Password” link. You will be prompted to do an OTP verification on the registered phone number associated with your card. You will be able to set your password after successful OTP verification.

You can log in to the card management portal (https://cards.bookmyforex.com) to view your currency-wise balance. If you’re logging in for the first time, use your passport number in the “Customer ID” field and click on “Set/ Reset Password” to set your password. You can also check your Card balance on the Visa-enabled ATM overseas, however, note that this may attract additional balance inquiry charges. 

If you’re logging in to the card management portal (https://cards.bookmyforex.com) for the first time, use your passport number in the “Customer ID” field and click “Login”. Then click on “Set/ Reset Password” to set your password. You will be prompted to do an OTP verification on the registered phone number associated with your card. You will be able to set your password after successful OTP verification. Please use the same username/ password to log in subsequently.

There are no additional charges for the SMS alert facility. The SMS facility on Indian numbers is free of cost. However, please note that BookMyForex will not be responsible for any extra charges imposed by the service providers.

Yes, the SMS and Email alert facility starts immediately after your card is loaded and activated.

You will receive an SMS and Email confirmation as soon as your Card is loaded/ reloaded. If you want to check the balance on your Card, you can do so by logging into the Forex Card Web Login. To access this, simply follow the link provided: https://cards.bookmyforex.com. If you’re logging in for the first time, use your passport number in the “Customer ID” field and click on “Set/ Reset Password” to set your password.

Once your card is activated, you will receive a message and mail to your registered contact number and Mail ID.

Forex prepaid cards are specifically issued for the purpose of travel and can be freely used at merchants such as restaurants, hotels, shops, online shopping while traveling, etc. apart from cash withdrawals at ATMs only and for any authorized purposes notified by Reserve Bank of India from time to time. These cards cannot be used to transfer funds to an account abroad. 

You can get the BMF card through MMT by following the steps below:

1. Login to your MakeMyTrip mobile app

2. Click on the Forex icon on the home page

3. Click on “Forex card” on the Forex landing page

4. Click on “Begin” and fill in all the required details

5. Complete the payment and upload all the documents

6. Post the submission of all documents, card delivery will be initiated

7. Your card will be activated within 24 hours of card delivery

The transaction history related to the card transactions can be accessed through the BookMyForex App.

The card can be managed through the BookMyForex app once the card is activated. The App is available on the Play Store as well as the App Store.

The BookMyForex Forex Card works like any other Visa-powered international credit/ debit card and is accepted everywhere where Visa cards are accepted i.e. at stores, ATMs, and online e-commerce websites worldwide. By using our Forex Cards, you can take advantage of the live and interbank-linked best Forex rates while ensuring the safety of your funds through chip and pin protection. With BookMyForex's Forex Card, you can avoid the high foreign exchange transaction fees typically associated with using international credit or debit cards abroad.

We provide Multi-Currency forex cards: BookMyForex Card and ICICI Bank Card. Our forex cards are powered by VISA. Not all cards are available at all locations and at all times.

The charges you pay on BookMyForex Cards are all displayed upfront, hence there are no hidden charges. BookMyForex.com has special arrangements, as a result of which, we're able to completely waive off card issuance/ loading/ reloading and unloading charges.

When using your card at ATMs abroad, you will be charged with a standard withdrawal Fee. You may be charged an additional fee, which can vary as per the ATM that you use. BookMyForex does not have any control over these fees charged by foreign banks whose ATMs are being used.

Please note that transacting in a currency that is not loaded on your card or doing cash advances/card to your foreign bank account transfer through POS, does attract additional charges. Refer to the schedule of charges here, https://www.bookmyforex.com/ybl-schedule-of-charges/

There are no delivery charges. Please refer to the schedule of charges, (https://www.bookmyforex.com/ybl-schedule-of-charges/) for all other fees and charges applicable.

Prepaid Cards have a validity of 5 years. The validity of the card is printed on both the card kit and the physical card.

As per RBI guidelines, you are allowed to purchase currency only 60 days before your travel date. You need to provide your trip details to certify that forex is being purchased within 60 days of your travel date.

The following documents are required:

ONE TIME DOCUMENTS:-

In the case of private Ltd. or Ltd. Companies:

1. MOA

2. PAN card of the company

3. List of signatories authorized by board (on letterhead) or BR passed to authorized signatory

4. Latest address proof for ex; the latest electricity/ telephone bill

5. GST Registration certificate

6. Canceled cheque (May be required)

In the case of partnership firms:

1. Partnership deed

2. PAN card of company

3. GST Registration number (If applicable)

4. List of signatories authorized by board (on letterhead) or BR passed to authorized signatory

5. Current address proof for ex; the latest electricity/ telephone bill

6. Canceled cheque (May be required)

In the case of proprietorship firms:

1. Proprietorship Registration Certificate

2. PAN of owner (in case of sole proprietor)

3. GST Registration number (If applicable)

4. Self-declaration of proprietor to act as Authorized Signatory

5. Current address proof for ex; the latest electricity/ telephone bill

6. Canceled cheque (May be required)

TRAVEL SPECIFIC DOCUMENTS:-

At the time of new travel:

1. LERMS letter printed on letterhead signed by Authorized Signatory but not by the traveler (format would be provided by channel partner at the time of transaction),

2. Traveller's valid passport

3. Traveller's valid Visa

4. Travel tickets

5. PAN

At the time of the same travel (valid for card reloads only):

LERMS letter printed on letterhead signed by Authorized Signatory but not by the traveler (format would be provided by channel partner at the time of transaction)

Funds must be received only from the company's account. In the absence of company details, evidence such as a bank statement may be required.

In the case of the BookMyForex co-branded card:

The card issuing bank (Yes Bank) will conduct Site Verification reporting (SVR) while onboarding any corporate customer and issuing the first card, which may take 3-4 working days after receipt of the above one-time KYC

SVR will be exempted for:

1. Listed companies (Domestic or International)

2. Companies with an existing relationship with Yes Bank Limited

*These are standard documents required for BT, any additional document may be required as per updates in RBI circulars/Channel partner's compliance.

All charges applicable to your Forex Card can be viewed through the following link: www.bookmyforex.com/forex-card/ybl-schedule-of-charges. Any changes in the fees will be governed as per BookMyForex’s Forex Card terms and conditions.

 Yes, forex for studies abroad can be taken in the form of pre-paid cards. Pre-paid cards can be re-loaded by students’ parents/guardians at any time (During working hours and Working days).

No, a foreigner or an NRI cannot avail a Forex card via BookMyForex.

No. Forex cards can only be issued in case you’re traveling abroad. Prior to issuing the card, necessary documents confirming your international travel will be verified.

For the issuance of a BookMyForex Multi-Currency Forex Card, a valid PAN is mandatory. Before applying for a BookMyForex Multi-currency Forex Card, make sure you have your PAN and Adhaar linked.

The card unloading process is typically completed within 5 working days from the date you have submitted the unloading request. The card unload ‘turnaround time’ for reload requests placed before or on a holiday is adjusted accordingly. The turnaround times mentioned here are subject to our applied conditions.

Cards are funded and reloaded within 12 hours on working days, upon receiving full payment and the required travel documents. The funding ‘turnaround time’ for reload requests placed before a holiday is adjusted accordingly. The turnaround times mentioned here are subject to our applied conditions.

You can refer to the “Schedule of charges” section (https://www.bookmyforex.com/ybl-schedule-of-charges) for daily transaction limits applicable for both merchant outlets and ATMs overseas in detail. Any changes in the limits w.r.t its usage will be governed as per the Terms and Conditions of BookMyForex - YES BANK Multi Currency Travel Card.

No, there is no transaction fee incurred for using your card for payments at merchant establishments. If you happen to be in a country where the local currency is not available on your Forex Card, the card will automatically process the transaction in the currency that is available. In such cases, a cross-currency conversion fee will be applied. Please check the Schedule of charges (https://www.bookmyforex.com/ybl-schedule-of-charges) to see the exact amount charged as a cross-currency conversion fee.

Yes, your Multi-Currency Forex Card can be used directly for payments at merchant establishments that accept Visa-enabled cards. Following are the steps for using your Forex Card on a POS terminal:

1. The merchant inserts/dips the Chip Card in the POS terminal

2. The Chip Card must remain in the terminal till the transaction is completed

3. If the merchant accidentally swipes the Card at the place of inserting/dipping the Card, the terminal will automatically identify it as a Chip Card. 

4. The terminal will force the cashier to insert a Chip Card instead of doing a swipe if the POS terminal does not have a Chip facility

5. The card can be used for normal magnetic stripe swipe on the POS terminal as well.

Yes, your Forex Card is designed to support online/e-commerce transactions. Once your Card is loaded and activated with the required amount, you can easily make online purchases using it. When making a payment online, simply select the "Credit card" option as your preferred mode of payment. If prompted for a second-factor authentication, enter your ATM PIN to complete the transaction securely.

The usage of your Multi-Currency Forex Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA regulations. The amount loaded or reloaded on a Card should be done as per the Foreign Exchange Management Act, 1999, and prevailing RBI regulations in force.

Your BookMyForex Forex Card can be loaded with the world’s top 14 major currencies; 1. United States Dollar (USD) 2.Great Britain Pound (GBP) 3. Euro (EUR) 4. Canadian Dollar (CAD) 5. Australian Dollar (AUD) 6. Singapore Dollar (SGD) 7. Arab Emirates Dirham (AED) 8. Saudi Riyal (SAR) 9. Thai Baht (THB) 10. Swiss Franc (CHF) 11. Hong Kong Dollars (HKD) 12 New Zealand Dollar (NZD) 13. Japanese Yen (JPY) 14. South African Rand (ZAR)

Yes, your Forex Card can be loaded with up to 14 currencies at a time. The card will work in all countries and will let you make payments abroad in local currencies. However, in case the card is used in say Europe, and it is loaded with only USD currency, then conversion charges from USD to Euro will be applicable.

BookMyForex Card is activated and funded within 24 hours of delivery. Customers are notified by email and SMS once the card is funded. The turnaround times mentioned here are subject to our applied conditions.

BookMyForex Card is typically delivered the same day for orders placed with full payment and required documents before 1 PM on a working day. For orders placed with full payment and required documents after 1 PM, the card is usually delivered the next working day. The turnaround times mentioned here are subject to our applied conditions

Browse to www.bookmyforex.com or www.tripmoney.com or www.makemytrip.com and place an order online to buy a Forex Card. Fill in the required details, including the foreign currency and the amount you need. Make sure to complete all the necessary steps, including the final payment. After successfully placing your order, your Forex Card will be delivered to the address you provided.